You get power from the North Bihar Power Distribution Company Limited. We call it NBPDCL. This company is part of the Government of Bihar. It gives power service across North Bihar. Its main job is giving power and making sure you have easy ways to manage your account.
NBPDCL has made its work much simpler. It uses a digital system called SUVIDHA. Now, handling your power needs is simpler than before. This guide tells you everything about the company’s work, its customer service, and its big plans for the future.
Power at Your Fingertips The SUVIDHA System
NBPDCL saw that power service needed to move to digital tools. They made you, the customer, the focus of this big change. They built the SUVIDHA system. This system is a full platform. It manages almost every part of your service with the company.
You can download the SUVIDHA App. Use this app to get many power services on your phone. This app lets you do normal customer tasks fast and well. You do not need to go to an office for simple work anymore. The app acts as your mobile help center.
The company wrote a Suvidha Service Charter. This paper tells you what level of service you should expect when you use these digital tools. This makes sure that the services given through the app and website are clear and honest.
Pay Bills Quickly View Bills Easily
Paying your power bill should be simple. NBPDCL makes sure of this with many online choices.
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You can use the website for Instant Payment. Pay your bill right away.
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If you want to look at your costs first, pick View and Pay Bill.
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After you pay, you can always Print Receipt for your records.
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If you paid with another service or vendor, you can still get your Print Receipt by PG Vendor.
The company helps all power users. If you have a prepaid meter, you can do a Prepaid Meter Online Recharge. The system works with the national payment service. You can use Bharat Bill Pay for your payments.
If you are signing up for a new power line, you can pay the New Connection Estimate Payment online. The system also lets you pay small fees or estimated fees. This makes the office work smoother.
Using Smart Meters
The future of power work uses smart tools. NBPDCL is putting in Smart Meter systems in its service areas. If your home has a Smart Meter, you get special Smart Meter Consumer Activities. You can get special choices for payments and other services just for this new meter system. Smart Meters give you better control. They show you clearly how much power you use. The company keeps adding new features for these modern meters.
Plan How You Use Power
Knowing what power you need is important for your budget and saving energy. NBPDCL gives you helpful tools.
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Use the Load Calculator to find out how much total power you need. This is helpful if you plan to buy new machines or set up a new connection.
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The Consumption Calculator helps you guess how much power you will likely use. This lets you manage your bills better and save power. These tools are very important for using power wisely.
Building a Stronger Future Projects and Work
NBPDCL does more than just give out power. It builds strong power lines and stations. This work makes sure you get steady, good quality power now and later. The company runs many important projects. These projects get money from state and central government plans. You get good service because these programs work well.
Big Building Projects
The HarGharBijli Project is one of the biggest changes. It works to give power to every house. This project makes sure power reaches all homes in North Bihar. This helps meet a main goal of the state government.
The company upgrades the power system with programs like the IPDS Project (Integrated Power Development Scheme) and the DDUGJY Project (Deendayal Upadhyaya Gram Jyoti Yojana). These plans focus on fixing the power network. They separate lines for villages and make the main power lines stronger. The BRGF Project and the Reconductoring Project also help with this fixing and upgrading. This keeps the network strong. It makes sure it can handle more power use.
Focus on Solar and Green Power
The company works hard for clean energy growth. They have written the Renewable Energy Policy 2025. This plan guides how they will add green power sources.
A main goal is helping you use solar power. The company put out an Expression of Interest EOI for Vendors. This is for the PM Surya Ghar Muft Bijli Yojana PMSG. This shows they help you put up rooftop solar panels. You can apply to install solar panels on private properties right through their systems. They have a separate place where you can check your application status. You can track your request made under the Har Ghar Bijli portal for rooftop solar panels. This effort for solar power helps give free power up to 125 units each month for all domestic customers. This is a key help linked to government plans and good power management.
Rules and Prices
NBPDCL follows a set of strict rules. You can find the Commercial Information, Applicable Policies, and detailed Tariff Regulations on the website. This information helps you know the rules for the power sector. It also shows you how they set your power rates.
The company also shares the Tariff Regulations FPPAS (Fuel and Power Purchase Price Adjustment) details. This makes it clear how changes in fuel costs affect the rates you pay. They also push for Energy Conservation. They give tips to help you save power and money.
Get Help Stay Informed Talking to NBPDCL
Good customer support and honesty are key parts of NBPDCL’s work. The company has many ways for you to give feedback, file a complaint, or ask for official information.
New Power Lines and Paperwork
If you need a new power connection, the company gives clear New Connection Guidelines. It also helps with the application process for a New Service Connection all online. For official changes like changing the name on your account, the required fees are clearly listed. You can also get many official documents and Download Forms from the website. This makes paperwork simple.
Fix Your Problems
If you have a problem, the company has a strong system to solve it.
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You can use the Online Complaint Registration service to tell them your issue.
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For fast help, call the Toll Free Helpline Number: 1912 or 18002022813.
The company uses many steps to handle problems. The main formal system is the Consumer Grievance Redressal System CGRF. This set process makes sure they handle your complaint fairly.
For honesty problems or wrong actions, you can call the NBPDCL Vigilance Cell. Use helpline 0612 2504745 and the provided email. For work issues, the NBPDCL Departmental Grievance Redressal Cell also uses the same phone number. It has a special email ID for office problems. This many-sided way of working makes sure every type of worry gets fixed right.
Openness and News
NBPDCL is very open with the public. They use a Notice Board for general news. They also put e Publication papers online. You can check all buying and contract work in the Tenders section. This lists Active Tenders, Archive Tenders, and Cancelled Tenders.
For official contact, the company provides a full Phone Directory and a Contact Us page. You can also fill out an Online Feedback form. Share your thoughts and ideas directly with the leaders. The company lists its main leaders, including the Chairman cum MD of BSPHCL and the Managing Director of NBPDCL. This gives you a clear view of who runs the company.
The company also shares many tools in other places. These include Bhu Sampada (Land Asset) information. You can find official songs (Urja Geet) in audio formats. There is even a Telegram chat bot for consumer Services. You can use it on your phone or computer. These different ways of talking show they want to reach customers everywhere.
Read: Har Ghar Bijli Bihar: Easy Guide for New Electricity Connection in 2026
Conclusion
NBPDCL is the motor that drives North Bihar’s growth. They are spending money on big projects like HarGharBijli and DDUGJY. They are also using digital tools like the SUVIDHA App and Smart Meter technology. The company gives you more than just power. It gives you power you can trust, easy service, and a path to use clean energy. Your power service is easy to get and manage right from your hands. It is supported by a strong promise to follow the rules and a good system for fixing problems. You can trust NBPDCL to light your home and power your future.
Common Questions and Answers (FAQs)
Q: How do I pay my power bill online?
A: You can pay your bill using many online ways. Use the Instant Payment choice or the View and Pay Bill section on the website. You can also use Prepaid Meter Online Recharge. You can pay through the Bharat Bill Pay system. All these ways make payment simple.
Q: What is the SUVIDHA App used for?
A: The SUVIDHA App is a phone app from NBPDCL. It lets you get many power services right on your phone. You can pay bills, file complaints, check service status, and do other common customer tasks.
Q: How do I tell NBPDCL about a problem?
A: You have many ways to tell them about a problem. You can use the Online Complaint Registration tool on the website. For fast help, call the Toll Free Helpline Number at 1912 or 18002022813. For a formal fix, use the Consumer Grievance Redressal System CGRF.
Q: Where can I find new power line rules?
A: The main website has special links for New Connection Guidelines. It also has the form for a New Service Connection. You can read these rules to know what steps and papers you need to apply for power.
Q: What projects is NBPDCL working on now?
A: NBPDCL is doing many building projects to make power supply better and reach more places. Key projects are the HarGharBijli Project for all homes to get power, the IPDS Project, and the DDUGJY Project to make the network stronger. They also have the Reconductoring Project to fix the power grid.
Q: Does NBPDCL help with solar panels on my roof?
A: Yes, NBPDCL helps with solar power plans. They are part of plans like the PM Surya Ghar Muft Bijli Yojana PMSG. The website has facts and links for applying to put solar panels on private homes. It also lets you check the status of your application.
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